Frequently Asked Questions
Before You Purchase
Does the other person need to install an app?
No. The recipient simply taps your card or scans the QR code, and your profile opens instantly in their web browser (Safari, Chrome, etc.). No app installation is required.
Which smartphones are supported?
Share-Me works with both iPhone and Android devices. It is compatible with all NFC-enabled smartphones, including iPhone 7 and later, Google Pixel, Samsung Galaxy, and many others. If NFC is unavailable, you can still share your profile using the QR code or Apple Wallet.
How does the recipient save my contact information?
Recipients can save your contact directly to their phone's contacts with a single tap. They can also save an image of your business card if desired.
How is Share-Me different from other digital business card services?
Share-Me is the only platform in Japan that combines digital business card sharing with AI-powered business card management. Unlike low-cost alternatives, Share-Me offers premium product design, advanced features, enterprise-grade management tools, and one of the most comprehensive feature sets available.
Are there any monthly fees?
Our personal plan is a one-time purchase. Simply purchase your card and use it without any recurring fees. Optional subscription plans are available for advanced features and business management tools.
How long does shipping take?
Standard designs are typically delivered within approximately 3 days. Custom-designed products require approximately 3–4 weeks after your order is placed.
What payment methods are available?
We accept major credit cards, PayPay, and convenience store payments.
Can I return or exchange my product?
Yes. If your product has a manufacturing defect, we will gladly replace or refund it at no additional cost.
Can I receive a receipt?
Yes. A receipt will be sent to you via your order confirmation email.
When do people typically use Share-Me?
While many customers use Share-Me as a replacement for paper business cards, most use it after exchanging business cards to instantly share contact information, company details, social media, and other resources.
Is there a warranty?
Yes. If your Share-Me product develops a manufacturing defect or stops functioning within one year of purchase under normal use, we will replace it free of charge. Please note that the warranty does not cover loss, theft, intentional damage, or damage caused by misuse or accidents.
Product & Technology
What is a smart business card? How does it work?
A smart business card uses NFC technology—the same technology used in contactless payment systems—to instantly open your digital profile when someone taps their smartphone against the card. You can share your contact information, social media, website, documents, and more. Your profile can be updated anytime, and changes appear instantly.
Do different products have different features?
No. All Share-Me products include the same features. The differences are only in the materials and form factors.
If I purchase a 5-card set, can each card be linked to a different account?
Yes. Each card can be linked to a different account, or all cards can be linked to the same account.
Does the card require charging?
No. The card contains no battery and never needs charging. It is powered by the small amount of energy generated by the recipient's smartphone during an NFC tap, allowing unlimited use.
Is setup difficult?
Not at all. Simply tap the card with your smartphone after it arrives, create your account, and the card will automatically link to your profile. No preparation is required before delivery.
Where is my digital business card displayed?
Your profile opens directly in a web browser such as Safari or Chrome, so recipients never need to install an app.
If I update my profile, will previous recipients see the changes?
Contact information already saved to someone's phone will not change. However, whenever they tap your card again, they will see your latest profile.
Features & Customization
Which social media platforms are supported?
Share-Me supports virtually all major platforms, including Instagram, YouTube, X (Twitter), Facebook, TikTok, LinkedIn, LINE, WhatsApp, Eight, Telegram, Calendly, websites, phone numbers, email addresses, and many more. You can also add custom links to virtually any online service.
Can I customize the profile design?
Yes. You can customize your brand colors and choose from three profile templates that we provide, allowing you to create a profile that matches your personal or company brand. Full customization is not possible.
Can I share PDFs and company brochures?
Yes. You can upload and share company brochures, product catalogs, pricing sheets, portfolios, presentations, and other PDF documents directly from your profile.
Can I update my profile anytime?
Yes. You can edit your profile anytime through your personal dashboard after your product arrives. Changes are reflected instantly.
Can I have multiple profiles?
Yes. The Multiple Profile feature is included with SharePlus (¥350/month). SharePlus also includes custom follow-up email templates and CSV export for your contact database.
Can I customize follow-up email templates?
We provide five ready-to-use templates. If you'd like to create your own templates, this feature is included in the SharePlus subscription (¥350/month).
Is Share-Me available in multiple languages?
Yes. Share-Me fully supports English and most major Asian languages. Additional languages will continue to be added based on customer demand.
Can I use Share-Me overseas?
Yes. As long as you have an internet connection, Share-Me works anywhere in the world.
Is there a mobile app?
Recipients do not need an app. However, you can use the Share-Me mobile app to edit your profile, manage contacts, and access additional features.
Security
What happens if I lose my card?
No problem. You can instantly unlink your card from your account through the login page. Once disconnected, the card returns to its factory-default state, preventing unauthorized access to your information.
What if my card is damaged?
Your profile is securely stored in the cloud. Simply link a new Share-Me card to your account, and your information will transfer immediately.
What security measures does Share-Me have?
Share-Me is certified under the international information security standard ISO/IEC 27001 (ISMS). All communications are encrypted using SSL/TLS, and customer data is securely stored on AWS servers in Japan.
For Businesses
Can businesses use Share-Me?
Absolutely. Share-Me is used by organizations ranging from small teams to enterprises with thousands of employees. It supports centralized employee management, brand consistency, and team activity analytics.
Can we order cards for all employees?
Yes. We can provide company-wide orders with your logo, brand colors, and custom designs for every employee.
Is there an admin dashboard?
Yes. Business customers receive an admin dashboard that allows administrators to manage employee profiles, add or remove users, edit information, and oversee the entire organization from one place.
Can we deactivate cards when employees leave the company?
Yes. Administrators can instantly deactivate any employee's card through the dashboard, helping protect company information when employees leave or change roles.
Can we analyze team activity?
Yes. Share-Me provides analytics showing who exchanged business cards, how actively each team member is networking, and overall team engagement, making sales activities measurable.
Can teams manage business cards together?
Yes. Teams can centrally manage all exchanged business cards, including who exchanged cards with whom, making contact management simple and organized.
Does Share-Me integrate with Salesforce, HubSpot, or other CRMs?
Yes. Share-Me integrates with Salesforce, HubSpot, and a variety of other CRM platforms, allowing customer information collected through business card exchanges to flow directly into your existing sales workflow.
If you have any additional questions, please feel free to contact us at [email protected].