FAQ
Smart Stamp Rally
Frequently Asked Questions
About Completion & Rewards
Q.What happens when I collect all the stamps?+
Once you collect all the required stamps, the completion screen will be displayed.
The distribution date and venue will be announced at a later date, so please log in and register your email address.
The distribution date and venue will be announced at a later date, so please log in and register your email address.
Q.Where can I log back into the page?+
A QR code to access the stamp rally page again will be available at the prize redemption counter. Simply visit the venue.
Troubleshooting
Q.The stamp rally page will not open.+
Please try the following.
- Check your internet connection
- Reload the page
- Close and reopen your browser
- Tap the NFC tag again
- If available, access the page via the QR code
Q.The screen has gone blank.+
It may not be loading correctly due to your connection. Please reload the page.
If the problem persists, please speak to a venue staff member.
If the problem persists, please speak to a venue staff member.
Q.I accidentally closed the browser.+
Tap an NFC tag in the venue again to reopen the stamp rally page.
If you are using the same browser in standard mode, your collected stamps should generally be saved.
If you are using the same browser in standard mode, your collected stamps should generally be saved.
Q.I'm not sure if my stamps were collected correctly.+
Please check the stamp list on the stamp rally page. Stamps will be displayed for the locations you have visited.
Q.Do I have to collect the stamps in a specific order?+
Unless otherwise specified, you can collect stamps from any location. Feel free to explore the venue and collect stamps.
Q.The stamps I thought I had collected have disappeared.+
In the following cases, your stamp information may not be saved correctly.
- You are using private or incognito mode
- You deleted your browser's cookies or website data
- You are using a different browser
- You are accessing the page from a different smartphone
Please use the same device and browser throughout the stamp rally.
Q.Can I participate with an older smartphone?+
You can participate with any smartphone that supports NFC. If your device does not support NFC or cannot read it correctly, please use the QR code provided at the location.
If the problem persists
Please speak to a venue staff member.
Alternatively, please contact [email protected].
Alternatively, please contact [email protected].